Conference speakers 2017

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Murray Baird, Assistant Commissioner General Council, Australian Charities and Not-For-Profits Commission
Investigating the Australian Charitable Sector

Murray Baird, will deliver a keynote presentation on the key findings of the Australian Charities Report.  The most comprehensive record to date of the Australian charity sector, the report is challenging people’s perception of the charity sector and shows it as economically significant.

Murray Baird joined ACNC after a career as a private legal practitioner practising in not-for-profit and charity law and governance. He was previously Senior Partner and leader of the not-for-profit group at Moores Legal, Melbourne. As well as advising, writing and presenting on not-for-profit legal issues, Murray has acted in several leading cases in the field of charity law. Murray also has practical experience of not-for-profit issues through a number of leadership roles in the sector. He has also served on boards of schools, church and community organisations. Murray was formerly a Director of Australian Charity Law Association and Appeals Officer for the Australian Council for International Development (ACFID) Code of Conduct. He is a fellow of the Australian Institute of Company Directors.

Jodi Boylan, Executive Producer, KEO Films Australia Pty Limited
Making War on Waste

With overall responsibility for producing “War on Waste”, ABC’s powerful and enlightening four-part documentary series that tackled the topic of waste in Australia, Jodi will share her experience in creating a legacy – particularly Episode 3 that featured the role of charitable recycling – that put the issue of waste at the forefront of the national consciousness.
Episode Three Synopsis: There is no doubt that we live in an increasingly throwaway society. Craig explores the impact that coffee cups and fast fashion have on our environment. It’s estimated that over 1 billion coffee cups
are ending up in landfill per year. While most people believe coffee cups are recyclable, this
is not quite the case. Craig catches up with the experts to find out what is going on. To highlight the issue, he fills a tram with coffee cups and encourages Melbourne’s coffee lovers to start using their own recyclable “keep cups”. Can the movement take off?

Craig examines our obsession with fast fashion – it’s an issue that’s causing an environmental crisis globally as textile waste is piling up at catastrophic levels. Our clothing charities are inundated with the volume of clothing coming to them. A recent audit by the City of Sydney reveals that 6 tonnes of textile and fashion waste are going to landfill in Australia every ten minutes. Craig unleashes a dramatic stunt in Martin Place to illustrate just what a pile of this waste looks like. Craig follows this up by tracking down four fashion-obsessed millennial’s and, with the help of celebrity stylist Aleysha Campbell, inspires them to slow their fashion down by going on a fashion diet. Craig returns to our “waste free” families to see their transformation over the course of the show. Finally, he follows up with supermarkets and recycling facilities to encourage them to make changes for the better. Will he have an impact?

Jodi has over 20 years experience working as producer on a variety of programs for various networks in Australia & London. Jodi began her career at the Nine Network
in Sydney and worked on a range of factual programs, before taking a role as Senior Producer and writer on the long-running series This is Your Life. Moving to London, Jodi worked as features writer and reporter for The Evening Standard and others in the Associated Newspapers Group. Still in the UK, Jodi went on to work as news producer and unit manager for the Nine Network’s London bureau before returning to Australia in 2007. In the past nine years, Jodi has worked as a Senior Producer, Series Producer and writer on a range of prime-time factual and entertainment series for Australian free-to-air and subscription networks, including The Biggest Loser, Paddock to Plate and Please Marry My Boy among many others. In recent years Jodi has been Series Producer and Executive Producer of the River Cottage Australia series filmed in Central Tilba where, in a hint of programs to come, she led a community campaign to ban the plastic bag.

Steve Cassar, Volunteer Program Manager, Salvos Stores – VIC, NT, SA, TAS, WA
Volunteerism in the charity sector

Steve Cassar will present on how he charted the course to fulfil Salvos Southern Territory strategy to double its team of volunteers. He will outline how building an effective and sustainable team of volunteers requires strategic methodology, fortified by steadfast support from management; and touch on, some of the challenges of managing a volunteer workforce, developing appropriate and enforceable policies and procedures and effective training programs.

A seasoned career retailer, Steve has worked for a number of large leading commercial organisations including Officeworks, Coles Supermarkets, Specialty Fashion Group and Bunnings. Prior to joining Salvos Stores in 2014, Steve was General Manager of Australian Red Cross, overseeing store operations for over 160 sites across the country.

Emma Li, Post-Doctorate Fellows, Australian National University
Crowdfunding and Beyond 

Recently, crowdfunding has emerged and become an alternative way for entrepreneurs to raise funds for their business ventures. In the non-for-profit sector, the use of crowdfunding can be traced back to the late 19 century. Since then, technology and internet developments have allowed crowdfunding to become more popular in raising funds for non-for-profit projects, especially in the microfinance sector. But crowdfunding is not a quick fix to the overall financial problems that non-for-profit organizations are facing on a day-to-day basis. Crowdfunding brings its own advantages and disadvantages to the table.

Emma Li is a post-doctoral fellow from Australian National University with a Ph.D. in Finance from University of Melbourne. Her research interests include crowd funding, financial intermediation, and corporate finance. She has presented her studies in various leading international conferences and her paper has been published in a peer-reviewed international finance journal. Prior to her academic life, Emma received an MBA from Thunderbird in Arizona and worked at Lehman Brothers Tokyo and PwC Shanghai. She is married to Shawn Beilfuss with two little monsters, 6-year old Lia and 10-month old Grace.

Jeff Maguire, Head of CDS Implementation CCA, Managing Director Statewide Recycling, Coca Cola Amatil
Container Deposit Scheme

Jeff’s presentation will discuss the structure and operation of the schemes in the various states. He will highlight the potential financial benefits for the social enterprise sector to benefit from active participation in the Schemes. This can vary between the organisation of bottle drives, through to the active operation and management of a network of collection points and various combinations in between.

Jeff has been with Coca-Cola Amatil (CCA) for 25 years and is leading CCA’s participation in CDS implementations. Jeff is the Managing Director of Statewide Recycling and has been involved with the Container Deposit Scheme (CDS) in South Australia and the Northern Territory in various roles over the last 20 years. He has had direct management responsibility for the business unit for the last 8 years. Statewide Recycling has been operating for 40 years and is 100% owned by CCA and is the largest CDS business in Australia. The business represents over 300 manufacturers, wholesalers and distributors and contracts with 130 container collection points throughout SA and NT. Through the global connections with The Coca-Cola Company Jeff can tap into a comprehensive knowledge of CDS operations from around the world.

Toni Newell, General Manager, GapMaps
Making Data Meaningful – Big Data and Business Decision Making

The enormous quantity of data available to business is continuing to increase. Rather than assist with business decision making, it can often create confusion, debate and uncertainty. And unfortunately, the quality of the decisions being made can be no better…
What are some of the new ‘big data’ datasets becoming available in the region and how can these be utilised in meaningful ways to assist businesses to make better business decisions? With a focus on physical network planning and distribution strategy, we will explore 2016 census data, mobile device and client collected data. How can these large datasets be utilised to set and refine physical network strategies, simplify the execution of expansion plans and de-risk growth strategies?

Having extensive strategic and commercial experience in Australia, UK & Asia-Pacific regions, Toni understands the intricacies of developing and implementing strategic network plans to optimise static asset portfolios and deliver network growth in a multitude of sectors.  Achieving the Dean’s award for her MBA and having worked for and consulted to leading global and national brands across a diverse set of industries, Toni is well positioned to help any organisation develop their strategic network planning model.

Kobi Simmat, CEO, Best Practice Certification
ISO 14001 and what it means to the charities

Best Practice Certification offers clients a range of certification standards and training to simply meet organisation needs. The programs have been designed to assist the organisation to maintain a high level of compliance in line with global industry best practice. The programs are targeted at helping your organisation to identify areas of improvement that will provide bottom line benefits for your business. We offer certification assessments for ISO 9001, ISO 14001, AS/NZS 4801, OHSAS 18001 and ISO 27001 among many other available standards. Kobi will outline ISO 14001 and how this can help your charity

Kobi’s depth of experience in business management assessments, advisory and training has been channelled into the establishment of a very successful Business Improvement Agency. A vision to unleash potential in everything everywhere, provide friendly, flexible business solutions, and a commitment to continual improvement, Kobi founded Best Practice Certification. Kobi’s euphoric energy and enthusiasm is mirrored in his approach to business improvement, inspiring a dedicated team to provide professional, customer focused and honest solutions that deliver investment returns to clients who join programs rather than simply ‘tick boxes,’

Michael Skudutis, Sustainability & Waste Manager, Salvos Stores Southern Territory
Running your own – Waste Supply Chains

The cost of external waste contracting is an increasing burden of charitable recyclers, one that all charities are looking to eliminate. Michael will outline the reasoning behind Salvos Victoria recent decision to bring waste management services in-house. Salvos Victoria expect the decision to purchase dual purpose rear lift, and hard waste compacting truck to service the state of Victoria will generate significant savings.

A professional manager, Michael has worked with a number of large leading waste contracting companies and disability service providers on recycling initiatives.

Bob Gilkes, Acting CEO, Lifeline Australia
Let’s Think Outside the Collection Bin

Acting CEO, Bob Gilkes will present an overview of Lifeline Australia including both current function and role as well as future goals and aims. The presentation will include:

  • Why Lifeline’s social enterprise operation is crucial – Australia’s national suicide emergency
  • Weaknesses and strengths of the Lifeline retail network and what we’re aiming to do about it
  • Some results from Lifeline’s market research analysis
  • The opportunity to not only improve ourselves but the whole charitable recycling sector
  • Continue to compete and cannibalise our ideas to grow the whole pie for the whole charitable recycling sector

Bob Gilkes, Acting CEO of Lifeline Australia is passionate about a suicide-free Australia. Bob is an accomplished and dedicated Chief Executive with a background in the Not-For-Profit service industry sector built over 25+ years in Australia. Bob leads by example and inspires and engages everyone with whom he comes into contact to work for the betterment of their clients and their community. Highly regarded for working alongside, educating and influencing executive teams and boards ensuring strategic thinking and planning is aligned to the organisation and changes in the community. Bob demonstrates his ability and resiliency when translating business realities into a clear business strategy; then collaborates with executive teams to integrate effort across all functions to ensure high performance outcomes. Bob holds people accountable to high standards, infuses and models organisation’s values in which he has built his career and makes sure every day that the organisational mission, clients and community are paramount.

Heico Wesselius, Lecturer Industrial Design (ID) and  Lecturer Graduate School of Business & Law (GSB&L),  RMIT University
The gift from [un]valued to valued

Heico Wesselius (MPhil, PDHC) has led an intensive Design Studio in Industrial Design at RMIT University that aims to expose advanced students to the challenges of engaging in a real service design and transformation design project through a collaboration among 3 main stakeholders: SALVOS Stores (part of the Salvation Army), Australia Post and Ebay.  Through this partnership, a main objective of the Design Studio  involved the creation of user scenarios/systems that close the gap between current buying and donating practices (SALVOS Stores) by facilitating the donation system through capitalising on existing networks and infrastructure (Australia Post) and marketplace dynamics through Ebay.

The Studio guided students and stakeholder through a service design process that will allow you to effectively integrate aspects of desirability/usability (Design), viability (Business), and feasibility (Technology). During this design studio, students worked alongside a team of experienced practitioners from both partner organisations as well as will conduct site visits to gather key insights and validate your ideas along the way. These students were required to take a very proactive approach to designing that leads you to framing interesting design propositions considering both the potential users’ as well as the organisations’ needs facilitate volume of high-value donations (online and offline), within a complex logistics’ and distribution system.  The studio involved gathering real-time insights, consideration of needs by all stakeholders in the current system to then construct, refine, move towards the development and roll-out of innovative service concepts to capture shared values within the Australian donation system — while taking into account other advanced donation and recycling systems.

Heico received his BBA-degree in Management, Economics & Law from The Amsterdam Business School (HES) in 1997.He proceeded to work as a corporate strategy management consultant in North-America, Asia (Coopers & Lybrand Consulting). He returned to NYC to pursue a Master’s degree in Applied Economics and Econometrics at NSSR (completed in 2004 and is a Confirmed Doctoral Candidate in the Program. In 2005, Heico accepted a (Visiting) Assistant Professorship in Design+Management Program and later accepted a tenure-track Professorship in the Strategic Design &Management Program in School of Design Strategies in 2006. Heico has honourably served the University as an elected University Senator working on behalf of the Faculty on several strategic initiatives, whitepapers, committees-with former US Senator (President Kerrey),D.v. Zandt, Provost,the Board of Trustees. Heico is one of 2 developers of the innovative MSc Graduate & Certificate Program in Strategic Design Management (Fall 2012 – Entrepreneurship, Innovation and Design. He has also worked as an A/Professor in School of Design Strategies and School of Fashion. He served as a Strategic Principal Advisor to several NYC and Palo Alto based design-led firms. Heico also developed numerous relationships with key external industry partners. He has taught at both Harvard Business School and Stanford Business School.

Robert Hirya, Warehouse Co ordinator, Anglicare NSW
An insight into the second hand clothing in Uganda

Through Robert’s connections he keeps abreast of what is happening in Uganda and is particularly interested in the issues that surround the trade of second hand clothing as this affects our business here. Robert also travels back to Uganda once a year which allows him to see firsthand what is trending and how political agendas affect what is happening in Uganda. Robert will share with you the influences that affect the second hand clothing trade in Uganda and give you a picture of how this is sold on when it hits the shores of Africa.

From humble beginnings of moving away from his family in Uganda to work for the high commission of Uganda here in Australia as a chef, Robert is currently working for Anglicare Sydney at the warehouse and distribution centre at Villawood as a warehouse coordinator. Robert started with Anglicare in 2011 as a driver and has worked his way up to his current position. A strong connection to his homeland where his children still remain and go to school, has led Robert to be a leader within the African community and is President of Uganda Association of NSW.  Robert has two daughters who have been able to go to school and now study a tertiary levels thanks to Robert being able to support his family by working for Anglicare.

Peter Lombardo, Operations Manager – Recycling, The Smith Family
Commercial Challenges facing Charitable Recyclers 

Recycling is an ever growing marketplace and becoming more competitive by the day. As an industry, recycling is wide and varied with a multitude of players in the space; players that include charities, commercial operators, Local, State and Federal Governments. Given its competitive nature, charities can find it difficult to compete in their chosen recycling industries. To be successful in the industry, it becomes a question of what markets to operate in, who to collaborate with and who to simply accept as part of the industry. The Smith Family has been able to successfully navigate its way through the ever changing landscape of recycling. This has led to business growth through proactive steps and timely collaboration with others in the industry, charity, commercial and government agencies. This session will look at the challenges The Smith Family’s Recycling Operations has and does face, and more importantly, how it overcomes them to see business growth, that in turn enables more donor funds go toward helping disadvantaged Australian children to get the most out of their education, so they can create better futures for themselves.

Peter has been working in Charitable Recycling now for over 5 years with The Smith Family’s Recycling Operation. He came into the industry after holding leadership positions in manufacturing and logistics operations; everything from 24/7 facilities through to interstate transport operations, holding a variety of roles in those industries. Currently working as the Operations Manager for The Smith Family’s Recycling Operation, Peter has also held responsibility for the sourcing of material donations from the general public and corporates. As the operations Manager, Peter has responsibility for their Production facility based in Sydney’s Southwest and the transport network for inbound and outbound freight.

Steve Jones, Principal Consultant, Security Risks Management Pty Ltd
CCTV….. Cost vs Effective Outcomes

CCTV has become the norm in today’s world and it is generally accepted that it is the “silver bullet” for preventing crime and protecting staff. However the studies and statistics don’t necessarily support that view. Steve will present the results of in depth analysis from official reviews of CCTV installed in public places and private businesses to help you decide whether you are wasting money and effort. Dumping is always at the forefront of issues to be resolved for NACRO Member Organisations, and Steve will explain the Holistic approach required to curb the growing problem.

Steve has been in the Electronic Security Industry for over 25 years. With over 10 years in retail loss prevention and over 10 years as the head of security for the RTA/Transport for NSW and Attorney General’s Corrective Services, Steve will bring official survey statistics and live CCTV footage from several NACRO Member sites to demonstrate  the differences in the latest CCTV technologies and their varied results.

Lucas Ferrier, former Marketing Executive, British Heart Foundation
Op Shops in the UK – New Store Formats, Digital Innovation and B2B Partnerships Driving Growth in Challenging Times

With significantly more op shops per capita, some believe that the charity recycling industry in the UK has reached maturity. Faced with inflating rents, increased competition and a challenging retail landscape, some expect the industry will contract in coming years. But some charities continue to grow, opening new stores and recording strong profit growth. This presentation will look at some of ways this is being achieved through digital initiatives, new store formats and B2B partnerships.

Lucas will draw on his experiences working at the British Heart Foundation – the largest and most profitable charity retailer in the UK and Europe – where he spent the past 2 years working across operations, marketing and business development.

Sharyn Rundle-Thiele, Director Social Marketing, Griffith University
Delivering Social Change

Many researchers and practitioners claiming to be social marketers may not be employing social marketing to its full extent. Within social marketing, it is well known that social marketing is more than advertising (Hastings & Angus, 2011). However, many outside of the social marketing discipline consider that social marketing is social media or social advertising, both of which are arguably social marketing’s most visible functions. This presentation will assist you to understand how marketing can be extended beyond commercial applications providing practical examples showcasing how marketing can also be used to change behaviours for social good.

Sharyn Rundle-Thiele’s program of research focuses on using marketing principles to deliver behaviour change – social marketing.  Her work delivers impact with change observed in targeted audiences, with over 3,100 known citations (see Google Scholar) and Australian and Queensland Government policy changes based on her research.  Sharyn regularly serves on government advisory committees.  To date, she has over 120 books, book chapter and journal publications she has attracted more than $7.3 million to fund a social marketing research program.  Sharyn is founding co-editor and currently Editor in Chief of the Journal of Social Marketing (2014-2017).